The Department of Education is the largest provider of education in Australia, with over 800,000 students, over 88,000 full-time staff and up to 40,000 day to day casual staff. Incidents can and will occur in the school environment and staff need to know what to do. That is why it is essential a practical, straightforward and easy to use incident reporting system is in place. With this in mind, a centralised 1800 number, the Incident Report and Support Hotline was created.
The Department highlighted the importance of timely and accurate reporting around incidents. Our brief was to create a video to educate staff about the centralised hotline and other Incident Reporting guidelines.
The key challenges were:
- ensuring all staff (including office-based administrators, teachers and speciality caseworkers) could relate to the information
- effective communication despite the geographic spread and time pressures for staff
- ensuring the structure of the information is clear but also relevant to the varied needs of each group or individual.
Using detailed information provided by the Department, we created a simple script that provided background as well as the key messages to be communicated. This included, understanding what an incident is, the different types of incidents, appropriate response measures and the 1800 Incident Report and Support Hotline.
We were responsible for:
- Storyboard & video concepts
- Editing and video production
The NSW Department of Education noticed an increase in use of the Hotline, and this has continued as awareness grows. The Incident Reporting video remains an easy and concise go to for information for staff across the state and is able to be accessed wherever they are and whenever they need it.